Warranty Information

Register Your Warranty
Tier One

Standard 5-Year Warranty

ECHOLAC guarantees security and functional integrity. This global warranty covers manufacturing defects on structural aspects including outer shell matrices, precision wheels, ergonomic carry handles, and built-in TSA-approved locking components from the initial date of purchase.

Guaranteed Parts Coverage

  • Outer shell physical integrity and cracks
  • Hinomoto® silent dual-wheel system defects
  • Aluminum multi-stage trolley handles
  • TSA008 lock mechanism malfunctions
Premium Cover

Select Models 10-Year Warranty

Reserved for our pinnacle of engineered luggage. Enjoy a full decade of global reassurance. Registration is required within 30 days of purchase to validate this expanded safety net.

Eligible Premium Series

  • Celestra Front Access V.3
  • Celestra Trunk Plus V.2
  • Shogun Evo (Aluminum)
  • Logic Pro / Dynasty / Dynasty Trunk
Scope

What Is Covered vs. What Is Not Covered

Covered

Manufacturing defects on structure, wheels, handles, and integrated locks.

Not covered

Impact/transit damage, wear, misuse, consumables, and contents. Airline damage should be reported to the airline.

Need help with a warranty claim? Contact our after-sales team with your proof of purchase.

Service contact

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