Shipping Policy
- Payment verification: The Company will proceed with product shipment only after the payment has been successfully verified.
- Order processing: Shipments from www.echolac.co.th are processed according to the order number sequence. Multiple items within the same order may be shipped separately depending on product size and type, at the Company’s discretion.
- Delivery timeline: All orders will be delivered to customers within 3–7 working days. If the delivery time exceeds expectations, we will contact you via the telephone number or email address used for the order. High-demand items may also experience shipping delays.
- Cut-off time: The order cut-off time is 09:00 AM, Monday – Friday (excluding public and bank holidays). Orders confirmed before the cut-off will be shipped the following day.
- Self-pickup (Grab | Line Man): Customers may arrange for self-pickup via Grab or Line Man between 10:30 AM – 05:00 PM at our Head Office in Sam Khok, Pathum Thani, only.
- Shipping providers: We use Thailand Post, DHL eCommerce, or other efficient carriers to provide the most convenient and cost-effective shipping for our customers.
- Address modification: Once an order is completed, the delivery address cannot be changed.
- Order tracking: Once shipped, our staff will update the system with the tracking number and the carrier’s name for your reference.
- Shipping damage: For damage occurring directly during transit, the Company is liable to compensate up to the full value of the paid item. For more details, please refer to our Return & Refund Policy.
- Delivery personnel: Delivery staff are responsible for transport only and do not have the authority to accept returns under any circumstances. For inquiries, please contact Echolac Customer Service.
- Force majeure: Please be advised that delivery may be delayed due to natural disasters or unforeseen circumstances along the delivery route.
Delivery Timeline
Shipments are processed from Monday to Saturday (excluding Sundays and public holidays).
- Bangkok and Metropolitan Area: delivery within 1–3 working days after order confirmation.
- Other provinces: delivery within 3–5 working days after order confirmation.
- Remote areas and islands: delivery within 5–7 working days (subject to destination area).
Product Inspection and Acceptance
- Standard inspection: For your maximum benefit, the Company recommends inspecting the external packaging upon delivery to ensure it is in perfect condition, without any signs of dents, damage, or tearing.
- Proof of delivery: Please sign the delivery acceptance document every time. This serves as essential evidence in the event that a product return is required.
- Company liability: The Company assumes full responsibility for product exchanges or returns in all cases where the error is caused by the store.
- Liability limitation: We reserve the right to limit our liability for product damage to an amount not exceeding the declared value of the product under any circumstances.
Essential recommendation: Please record a video while unboxing the package to use as evidence. If the product is found to be damaged during transit or if items are missing, this video will ensure a prompt and efficient claims process.
Delivery Errors Due to Incorrect Information
- Customer responsibility: In cases where the customer provides incorrect shipping information—such as an inaccurate address, wrong postal code, or incorrect telephone number—leading to delivery failure or the package being sent to the wrong location, the Company shall not be held liable for any compensation or claims.
- Carrier contact and coordination: While shipping carriers may attempt to contact you before delivery, an incorrect telephone number will prevent them from reaching you. If an address or postal code error causes the package to be sent to a warehouse outside your service area, the Company will assist in preliminary coordination with the carrier to track the status.
- Reshipment charges: If a package is returned to the Company due to incorrect information provided by the customer, the customer is responsible for the costs of reshipping the item. The Company reserves the right to decline responsibility for any shipping expenses resulting from customer error.
In Case of Non-Delivery Within 20 Days
If you have not received your product within 20 business days, please contact our Customer Service department during business hours (Monday – Friday, 09:30 AM – 04:30 PM, excluding public holidays) through the following channels:
- Email: online.luggages@gmail.com
- LINE: @echolac
- Mobile: 084 639 0464