Frequently Asked Questions
How long does delivery take?
Orders are delivered within 3–7 working days once payment has been verified. High-demand items may take longer. If delivery will take longer than expected, we will contact you using the phone number or email on your order.
What is the order cut-off time?
The cut-off is 09:00 AM, Monday to Friday, excluding public and bank holidays. Orders confirmed before the cut-off ship the following day.
How can I track my order?
Once your order ships, our staff add the tracking number and the carrier name to the system.
Can I change my delivery address?
The delivery address cannot be changed once the order is complete. Please check it before confirming your order.
Can I cancel my order?
Orders that have been placed and paid for cannot be cancelled, except for errors caused by the company or manufacturing defects.
When can I exchange a product?
You can request an exchange within 7 working days of receipt if the product arrives damaged, is the wrong model, size or color, or differs significantly from the website images. It must be unused, with all tags, gifts and original packaging.
Can I return a product if I change my mind?
The company does not accept exchanges or returns for a change of mind, including ordering the wrong model, color or size by mistake.
How long is the warranty?
The warranty period depends on the model. It is shown on each product page, and the full terms are on the warranty page.